Privacy Policy

1. Introduction

Raine.run ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services, in compliance with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong.

By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Data You Provide

When you contact us through our contact form, we collect:

• Name
• Email address
• Message content

2.2 Automatically Collected Information

We collect anonymized and aggregated data about website performance and user behavior. This includes:

• Anonymized IP address and general location information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Device information

If you provide consent via our cookie banner, we collect detailed usage information to help us understand user behavior and improve our website. This data is associated with a unique ID and may include:

• Session Recordings: We may capture non-sensitive recordings of your interactions, such as mouse movements, clicks, and scrolling. We do not record keystrokes in form fields.
• Interaction Data: Pages visited, buttons clicked, and other events you perform on the site.
• Device & Browser Data: Your browser, operating system, and device type.

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your inquiries and provide customer support
• To improve our website performance and user experience
• To analyze website traffic and usage patterns
• To comply with legal obligations

4. Cookies and Consent Management

Cookies are small text files stored on your device. We use them to collect analytics and remember your consent preferences.

• Analytics Cookies (PostHog): These are used to collect the usage data described in Section 2.2. We will only set these cookies if you click "Accept" on our cookie consent banner.
• Consent Cookies: If you click "Accept" or "Decline" on our cookie banner, a small cookie will be set by PostHog to remember your choice so we do not ask you again on future visits.

You can withdraw your consent at any time. The simplest way to do this is to clear your browser's cookies for our site, which will cause the consent banner to reappear.

5. Data Storage and Security

No Database Storage: We do not store your personal data in any database. Contact form submissions are processed through Resend and delivered directly to our email.

Hosting: Our website is hosted on Vercel, which implements industry-standard security measures to protect data in transit.

Data Retention: Contact form data is only retained in our email system for as long as necessary to respond to your inquiry and provide ongoing support.

6. Third-Party Services

6.1 Resend

We use Resend to process and deliver contact form submissions. Resend's privacy policy can be found at: https://resend.com/privacy

6.2 Vercel Analytics and Speed Insights

We use Vercel Analytics and Speed Insights to understand website performance and user behavior. This data is anonymized and aggregated. Vercel's privacy policy can be found at: https://vercel.com/legal/privacy-policy

6.3 PostHog

We use PostHog for product analytics and session recordings. This service helps us understand how users interact with our website so we can improve it. All data collected by PostHog (as described in Section 2.2) is stored on their EU-based servers in Frankfurt, Germany. PostHog's privacy policy can be found at: https://posthog.com/privacy

7. Your Rights Under PDPO

Under the Hong Kong Personal Data (Privacy) Ordinance, you have the right to:

• Request access to your personal data
• Request correction of inaccurate personal data
• Request deletion of your personal data
• Object to the processing of your personal data
• Withdraw consent for data processing

To exercise these rights, please contact us using the information provided below.

8. International Data Transfers

Your personal data is processed by service providers in various locations. We take steps to ensure your data is protected in accordance with PDPO requirements.

• Contact Form Data (Resend): Your name, email, and message may be processed in the United States.
• Anonymized Analytics (Vercel): Aggregated data is processed on Vercel's global infrastructure.
• Usage Analytics (PostHog): As stated in our cookie banner, if you consent to analytics, your usage data is explicitly transferred to and stored on PostHog's servers in the European Union (EU).

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

10. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: