Effective Date: 6 August 2025
By accessing and using the Raine.run website or engaging our services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.
These terms apply to all visitors, users, and clients of Raine.run, operated by Tom Raine, based in Hong Kong.
Raine.run provides the following services:
All projects will have a clearly defined scope of work agreed upon before commencement. Any additional work outside the agreed scope will be subject to additional charges at our standard rates.
Each project includes a reasonable number of revisions as specified in the project agreement. Additional revisions beyond the agreed amount will incur additional charges.
Project timelines are estimates based on the agreed scope and client responsiveness. Delays in client feedback or provision of required materials may extend delivery dates accordingly.
Payment terms will be specified in individual project agreements. Typically, projects require a 50% deposit before work begins, with the remainder due upon completion.
Overdue payments may result in project suspension until payment is received. A late fee of 2% per month may be applied to overdue amounts.
Refunds are available at our discretion and depend on the stage of project completion. Work completed and delivered cannot be refunded. Disputes should be raised within 30 days of project delivery.
Upon full payment, clients own the final deliverables created specifically for their project, including custom code, designs, and content created by us.
Third-party plugins, frameworks, fonts, and stock images remain under their respective licenses. Clients are responsible for ensuring compliance with these licenses.
We reserve the right to showcase completed projects in our portfolio and marketing materials unless otherwise agreed in writing.
Our liability for any claims arising from our services is limited to the amount paid for the specific project in question. We are not liable for indirect, incidental, or consequential damages.
Clients are responsible for maintaining backups of their websites and data. We recommend regular backups but are not responsible for data loss.
Users may not use our website for any unlawful purpose or to transmit harmful or malicious content. We reserve the right to terminate access for violations.
Information submitted through our contact form will be used solely for responding to inquiries. See our Privacy Policy for details on data handling.
Either party may terminate a project agreement with written notice. Payment for work completed up to the termination date will be due. Partial deliverables may be provided at our discretion.
Any disputes will be resolved through good faith negotiation. If resolution cannot be reached, disputes will be subject to the jurisdiction of Hong Kong courts and governed by Hong Kong law.
We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of modified terms.
For questions about these Terms of Service, please contact us:
Email: tom@raine.run
Website: raine.run
Location: Hong Kong